Sunbury Launches Nanotex® aSure At ITMA SHOWTIME

SUNBURY, Pa./BLOOMFIELD HILLS, Mich. — May 24, 2017 — Fresh from launching its new brand identity and moving into their expanded new design studio in the Chelsea section of New York City, Sunbury Textiles introduces its new indoor performance brand Nanotex® aSure geared towards the residential furniture market – both furniture manufacturers and jobbers. Nanotex® aSure will be available by early June and seen at the upcoming ITMA Showtime, one of the largest decorative items-related trade shows, on June 4-7th.

All Nanotex® aSure products will feature Nanotex® Resists Spills performance technology with exceptional clean-abilty. Nanotex® Resists Spills provides the fluid barrier technology, causing many liquids to bead up and roll off the fabric. The new aSure fabric line is created with technology by which molecules permanently attach to every fiber without clogging the fabric weave or compromising the look, feel or comfort of the fabric. With a minimum of 30,000 double rubs to ensure durability and its GREENGUARD Gold certification, the new collections will offer a complete performance story. Sunbury is the exclusive weaver for Nanotex® aSure.

“Sunbury teamed up with Nanotex to develop this exclusive line of fabrics that showcases each company’s strengths of proven design and aesthetics with the expertise of finishing fabrics at the highest industry standards to provide a care-free solution for creating a beautiful living space,” said Hank Truslow Jr., CEO of Sunbury Textile.

Nanotex® aSure was specifically developed to include a host of constructions and decorative yarns in an array of colors, textures, patterns, stripes and statement designs to compliment any room or lifestyle.

“In recent years, Nanotex has expanded exponentially, especially in the area of apparel and bedding,” explains Lance Keziah, CEO of Nanotex. “Also during that time, the joint technical teams at Sunbury and Nanotex worked together to bring this new performance textile, Nanotex® aSure, created just for Sunbury, to the residential upholstery textile market. It provides consistent performance across multiple fiber types – it really is an ideal home textile. The beauty that Sunbury brings to the Nanotex performance technology system is a perfect match.”

Posted May 24, 2017

Source: Sunbury Textile Mills

Wrangler® Launches Pilot Program For Sustainable U.S. Cotton Supply

DETROIT, Mich. — May 24, 2017 — Iconic American denim brand Wrangler® today announced the launch of a pilot program to help U.S. cotton farmers reach the next level in sustainable growing practices. The announcement took place at the Sustainable Brands conference in Detroit, where Wrangler co-hosted the Good Apparel pavilion.

Wrangler purchases roughly half of the cotton for its products from U.S. growers. The U.S. cotton industry outperforms most other cotton-growing regions of the world on environmental metrics. However, Wrangler wants to determine how even greater environmental and economic benefits can be achieved through a programmatic focus on soil health in the U.S.

“Scientific research shows greater attention to soil health can further reduce the water and energy inputs required to grow cotton and other crops,” explained Wrangler sustainability director, Roian Atwood. “We’re working with a cotton grower in Alabama to explore the best way to implement and measure the effects of robust soil practices like no-till, crop rotation and cover cropping. We hope to have dozens of growers in the program within a few years.”

The Newby family—seventh-generation farmers from Athens, Alabama—will work with Wrangler and advisors from the Soil Health Institute (SHI) to unlock further improvements in cotton yield, irrigation water, energy inputs, greenhouse gas emissions and soil conservation. Forty thousand pounds of the Newby’s cotton will be used to make a special collection of Wrangler denim jeans that will be sold in 2018.

“Our family has always looked for new ways to make farming more economical, while taking better care of the land,” said Jerry Allen Newby. “There’s been a learning curve, but we’re beginning to see good results with things like cover crops and soil grid mapping. We’re happy to work with Wrangler, share what we’ve learned, and maybe make it easier for other growers to transition to these practices.”

The pilot program builds on Wrangler’s long-standing commitment to supporting U.S. farming communities. Wrangler has been a corporate sponsor of Future Farmers of America for more than 50 years, and recently hosted a conference at Wrangler headquarters in Greensboro, North Carolina, to educate FFA youth on the science of soil health. A short video overview of that event is available here.

Wrangler’s sustainability work is focused on three areas: land, people and industry. In addition to the cotton pilot project and soil health education, other programs include a commitment to 100% renewable electricity by 2025, zero waste facilities, and manufacturing and technology improvements that have saved 3 billion liters of water over the last decade.

Posted May 24, 2017

Source:  Wrangler

Global Success: The 2.5-Millionth Autoconer Winding Unit Was Put Into Operation

ÜBACH-PALENBERG, Germany — May 23, 2017 — The 2.5-millionth Autoconer winding unit was put into operation in 2017. This record, unmatched in the sector, is another milestone in Schlafhorst’s successful company history and shows how much trust the textile industry has in its technological leadership. For over half a century, the German textile machinery manufacturer has been determining the technical and technological progress in package winding with the Autoconer.

The synonym for automatic package winding for 55 years

With the mass production of the Autoconer in 1962, the era of automatic package winding began. The sales success was staggering. As early as the preview three years prior at the ITMA in Milan in 1959, the revolutionary concept of the Autoconer sparked enthusiasm among the experts in the textile industry. Since then, the name Autoconer has been the synonym for automatic package winding. Today, Autoconer packages are still the global benchmark for quality and efficiency.

The history of the Autoconer is characterised by a long list of ground-breaking inventions that have always increased customer benefits. Every product generation of the Autoconer exceeded the industry’s expectations regarding efficiency and technology. Revolutionary splicing technology, innovative sensor technology and control systems, the unique FX technologies and intelligent automation systems became state of the art, thanks to Schlafhorst.

Autoconer 107 – the dawn of automation

The first product generation of the Autoconer radically changed workflows in the package winding sector. In manual winding, staff had to change the tubes and provide each bobbin individually, find the upper and lower yarn end, knot them together and put it in the yarn path. Moreover, the packages had to be changed by hand. The many manual handlings in the machine limited productivity and quality. The Autoconer 107 broke these shackles. The circular magazine with automatic bobbin changing drastically improved its ease of use. A mechanical yarn clearer, a knotting aggregate and lastly the package doffer automated the winding process. The operators were relieved of almost all manual work thanks to the Autoconer and took on mainly supervisory functions. Automation was the necessary prerequisite to increase productivity and quality, as the limiting factors of staff, and therefore the necessary manual interference, would be removed. Through this, the package winding sector became significantly more efficient; it was the breakthrough that changed the labour-intensive winding process to an automatic one.

The benefits of the Autoconer 107 compared to a manual winding machine spoke for themselves:

  • The manual effort per kilogram was reduced to 1⁄4 of the previous expenditure that was required
  • Production increased fourfold.
  • The manufacturing costs per kilogram of yarn (for example Nm 34) decreased by 40 percent.

Autoconer 138 – the invention of splicing technology
The Autoconer 107 was produced for over 15 years. Its successor, the Autoconer 138, astounded the textile world in 1976 with its separate mechanical, electric and pneumatic functions. But the real sensation entered the market only two years later. In 1978, the innovative splicer mechanism revolutionised yarn joining: the splice replaced knots for the first time. In doing so, quality for subsequent processes was re-defined. While knots were three to four times thicker than the yarn and often led to yarn breaks in knitting and weaving, the splice by Schlafhorst was practically similar to the yarn. Efficiency in processing increased considerably and the quality of the finished articles was enormously improved.

Autoconer 238 – the material flow revolution

In 1987, Schlafhorst brought the Autoconer 238 onto the market, the first winding machine with single winding unit drive. This led to increased flexibility and quality in the spinning mills. In the 80s and 90s, the increase in profitability in spinning mills was closely linked with the increasing automation of the process cycles. In 1991, Schlafhorst went on to develop the revolutionary Caddy transport system to market readiness. Spinning mills were able to use it to implement more efficient material flow and automatization strategies.

Autoconer 338 – the trailblazer for innovations in textile technology

The next product generation, the Autoconer 338, with new drives and sensors went into production in 1997, while the starting pistol also sounded for the development of intelligent FX technologies. This made Schlafhorst the trailblazer for innovations in textile technology. Autotense FX, the first online yarn tension control, is still the undisputed industry benchmark today.

Autoconer 5 – drumless yarn displacement

In 2007, Schlafhorst introduced the textile industry to the world of digital yarn displacement for processing bobbins. The Autoconer 5 revolutionised the production of process-optimized packages with its drumless yarn displacement system PreciFX. Two years later, Schlafhorst was once again at the cutting edge of the automatization trend with the Autoconer X5. Intelligent material flow technologies, smart package handling with the X-Change doffer and flexible process optimisation with the Autoconer types RM, D, T and V allowed each spinning mill to have an individual automation concept.

Autoconer 6 – self-optimising and E3 certified

The next major leap came in 2015. With the Autoconer 6, Schlafhorst presented an automatic package winder with self-optimised process cycles. Maximum productivity, the greatest possible energy efficiency and the absolute best quality are possible, practically at the touch of a button. As a result, the newest product generation is E3 certified because it gives spinning mills the world over threefold added value in the fields of energy, economics and ergonomics.

Success in the hotspots of automatization

In its 55-year history, the Autoconer has always celebrated its success at the hotspots of the textile industry. The first Autoconer generations were primarily sold in Europe and North America where the demand for automation of the textile industry was already quite advanced. Today, the strongest key markets are in Asia. Schlafhorst presented the 2.5-millionth milestone winding unit to the Indian textile company Kanchan India Ltd at the INDIA ITME 2016.

Commodity spinning mills and specialists across the globe are still optimising their value chain this day with the Autoconer. “The Autoconer shaped the industry’s history”, says the Schlafhorst Product Manager responsible, Peter Gölden. “Spinning mills have chosen an Autoconer winding unit 2.5 million times. To grasp that in numbers: the productivity potential behind that allows to process the production of more than 100 million ring spinning spindles! This unique trust is a major incentive for us to continue to sustainably shape the technical progress in the package winding sector with pioneering innovations in future.”

Posted May 24, 2017

Source: Saurer Schlafhorst

Mexico’s Tizayuca Textil Records 20-Percent Energy Savings With Monforts Heat Recovery System

MONCHENGLADBACH, Germany — May 24, 2017 — Tizayuca Textil Vuva S.A. de C.V., a vertically integrated producer of textiles located at Tizayuca, Mexico , has installed a Monforts Montex 6500 stenter equipped with a heat recovery system, and has been running a direct energy usage comparison with the Montex 5000 stenter that the company had installed a decade earlier, which is still in continuous use but which has no heat recovery system.

The comparison charts reveal that the heat recovery system is saving the company up to 20 percent on gas consumption.

Both of the machines are equipped with the Monforts Exxotherm indirect gas heating system, heating technology that avoids any yellowing of the fabric, which had proved so effective on the first installation that it was the reason for Tizayuca Textil to install the second Monforts stenter.

The company, which was founded in 1973, is part of the Diltex group, which was established in 1949 and is dedicated to the design, production and marketing of products for women, including lingerie and garments under the trademark ‘Ilusion’, and other brands such as Vanity Fair, Vassarette, Curvation, Fruit of the Loom, Fiorentina and Bestform.

Diltex has a dominating presence throughout Mexico, in department stores, boutiques and supermarkets, and direct sales in Mexico, Central America, South America and the United States. The bulk of Tizayuca Textil’s output therefore goes direct to Mexico.

“About 80 percent of our production here is for the domestic market,” said Tizayuca Textil co-owner Salomon Romano, “and we produce everything including knitting, nylon, cotton and polycotton.

“We have five stenters, of which the two most recent installations are Monforts machines. We were very happy with the first Monforts machine, the Exxotherm system being especially advantageous, and the good results encouraged us to invest in the 6500 with Exxotherm.

“This second installation has the integrated heat recovery system, and so we have been able to compare like-on-like gas energy usage between the two machines.

“We have found that the new Monforts installation is giving us a direct saving of 20 percent on our gas usage.

“Our supplies are natural gas from the public utility supplier, and so we can see very clearly the savings we are making whilst using the same production process. We are now giving serious consideration to the possibility of installing a heat recovery system on the first Monforts stenter.”

Romano explains that the Monforts 6500 unit is also equipped with a Compactomat 6000 system for the control of over-feeding and cloth weight integrated within the machine.

The Exxotherm indirect gas heating system incorporates a gas-fired heat exchanger that eliminates the negative effects of combustion gases on fabrics, and thereby removes combustion related problems such as ‘yellowing’ or colour changes.

This is particularly the case in the treatment of polyamide and elastane based fabrics, which form a large part of Tizayuca Textil’s output.

Hot combustion air is fed from the gas burner through an isolated heat exchanger and passed into the stack via the independent exhaust duct, to ensure that no combustion gases come into contact with the fabric.

“Quality control is very much more precise with the Exxotherm, and given the diverse range of materials that are passing through the machine, we find we are more comfortable and confident with our textile finishes,” said Romano.

“The designers feel they can experiment more, and use newer fabrics with confidence.

“For us here on the production line, and highly sensitive to any technical difficulties, we find that the indirect gas heater is functioning as reliably and as problem-free as a direct gas heating system.

“We are so happy with the results that we recommended the Monforts stenter line to an associated joint venture company from the United States, and they have subsequently installed two Monforts units.”

All of the Monforts machinery is supplied and installed via Sattex-Mexico, the Monforts representative for Mexico. Sattex also supplies training and full technical support.

Posted May 24, 2017

Source: Monforts

Sunbrella® Contour Wins Platinum ADEX Award

GLEN RAVEN, N.C. — May 24, 2017 — Sunbrella® Contour was honored with a Platinum award in this year’s ADEX awards competition, an architecture and design industry recognition of excellence in design and product innovation.

Contour is a revolutionary fabric that expands the possibilities of what can be crafted using shade fabrics. Featuring the unmatched durability of Sunbrella fabrics, Sunbrella Contour is a rich, knit-textured fabric ideal for shade structures.

“Contour’s specifically engineered construction provides an entirely new set of unique benefits to architects,” said Vince Hankins, industrial business manager for Glen Raven Custom Fabrics. “Using fabric for building structures allows for endless opportunities to conceive architectural designs.”

Because of the fabric’s unique ability to fit to any shape or angle, a variety of end products are possible with Sunbrella Contour, allowing craftsmen to expand their offerings with shade sails and other shade structures including fixed awnings, windscreens, umbrellas, cabanas, pavilions and marine applications.

Featuring a patent-pending construction, Contour comes in 15 stylish colorways: Pebble, Crimson, Terracotta, Aztec, Pacific, Sunset, Sunflower, Forest, Concord, Indigo, Charcoal, Wren, Cadet, Beige and Salt. Additionally, Sunbrella Contour was honored with the Popular Choice Award for the 2017 A+Awards in the Fabric & Textiles category.

Posted May 24, 2017

Source: Sunbrella

Innovative Apparel Show A Magnet For Visitors During Techtextil/Texprocess 2017, Julia Gross-Müller Wins The Innovative Apparel Public Award

FRANKFURT, Germany — May 17, 2017 — Julia Gross-Müller of Hochschule Trier won the first prize of the Innovative Apparel Public Award. Entitled ‘World Folklore’, her model was chosen as the visitors’ favourite at the Innovative Apparel Show during Techtextil and Texprocess 2017. The second prize went to Portugal, to Mariana Almeida of ESAD College of Art and Design. The winner of the third prize was Eleonara Beni of Accademia Italiana in Florence.

The award-winning projects were chosen by the visitors of the two leading international trade fairs who, during the first three days, had the chance to vote for the models they liked the best using an app or at the catwalk. The winners were presented with cash prizes totaling € 3,000.

The Innovative Apparel Show during Techtextil and Texprocess presents new garment textiles and innovative processing technologies in the form of a fashion show. With live shows twice a day, visitors had the chance to see visionary fashion designs, made of technical textiles and produced using modern processing technologies, by students of four international design universities. This year, the universities were Esmod from Paris, ESAD College of Art and Design from Portugal, Accademia Italiana, Florence, and Hochschule Trier.

The TextilWirtschaft media brand supported the awards ceremony with a special award, the TextilWirtschaft Public Award. In this case, visitors were asked to vote via Facebook for their favourite from eight models pre-selected by a jury. The winner of this award was also Mariana Almeida.

The winners:
Innovative Apparel Public Award: 1st Prize — Julia Gross-Müller, Hochschule Trier
Innovative Apparel Public Award: 2nd Prize — Mariana Almeida, ESAD College of Art and Design
Innovative Apparel Public Award: 3rd Prize — Eleonara Beni, Accademia Italiana
TextilWirtschaft Public Award Mariana Almeida, ESAD College of Art and Design

Posted May 23, 2017

Source: Messe Frankfurt

More Sustainability In Agriculture With Lenzing™ Fibers

At Techtextil in Frankfurt from May 9-12, 2017, Lenzing is presenting for the very first time the botanic solution for agriculture featuring Lenzing™ fibers.

Avoiding plastic in agriculture – a topic of key importance
The topic of plastic has top priority on the EU’s agenda, particularly in connection with the European measures regarding the circular economy. This generates a central starting point to optimize the life cycle of plastics and recycling. Another reason for initiatives in this field is that 80% of the waste polluting our seas is plastic.1 Agriculture uses 6.5 million tons of plastic products per annum.2 This includes agricultural films, wraps under layer, silage films, stretch films, steel. The majority of the plastics used in agriculture are trashed after use.

With its innovations of TENCEL® branded lyocell fibers, Lenzing is offering a solution to avoid plastics. These fibers, made from the natural raw material of wood, are particularly well suited due to their fiber profile. If used, they reduce the use of plastics in agriculture.
100-percent compostable

Tencel fibers are 100-percent biodegradable and even 100-percent compostable. When a material is compostable, the nutrient cycle of organic materials under the influence of atmospheric oxygen and insects in the soil breaks down the material. Carbon dioxide is released as are water-soluble minerals, which can be used as fertilizers. A percentage of the intermediate products created during the decomposition phase is converted to hummus. The compostability of Tencel fibers offers a considerable and completely natural advantage for agriculture.

Optimum stability
The high strength of Tencel fibers enables the reduction of material use, particularly with support strings. Tencel strings are much thinner than cotton strings and have a higher strength. The load capacity of support strings of this kind, which has to be up to 80 kg depending on the crop, is assured throughout the growth period of the plant.

Purity Of TENCEL® Fibers
Tencel fibers are pure and have no contaminants. They are tested according to the EU criteria for food contact use and can therefore be used by agriculture for food products without any concerns.

Multiple uses
“At the moment, only several products, such as support strings, ropes and nonwovens, are in use,” said Marina Crnoja-Cosic, head of Technical Textiles. “However, Tencel fibers have great potential in agriculture. Mankind faces a plastics problem if we consider that plastic takes up to 400 years to decompose,”3. “Any reduction in the use of plastics helps to protect our environment. In agriculture in particular, sustainable materials should be used. This is good for us humans and for the environment. We are continuing to work to firmly establish Tencel fibers in this field. Mussel nets have already been tested and are in use in the Northern Adriatic Sea. This Lenzing innovation reduces the contamination of our seas,” Crnoja-Cosic is sure.

1 Umweltbundesamt: „Gemeinsame Lösungen für eine plastikfreie Umwelt“ URL http://www.umweltbundesamt.at/aktuell/presse/lastnews/news2016/news_160603/
2 Article: „Plastic material in european agriutlrue, Acutal use and perspectives”, Giacomo Scarascia-Mugnozza, Carmela Sica, Giovanni Russo
3 Agència Catalana de l’Aigua: URL http://aca-web.gencat.cat/aca/appmanager/aca/aca/

Posted May 23, 2017

Source: Lenzing

AMSilk Strengthens Business Development Team And Competence

PLANEGG, Germany — May 18, 2017 — AMSilk GmbH, the world’s first industrial supplier of synthetic silk biopolymers has further expanded its Business Development Unit. In April Dr. Volker Wagner-Solbach entered the company as Procurement & Supply Chain manager; he is responsible for the procurement and the smooth supply chain process to make sure that the increasing demand of silk biopolymers and especially the Biosteel® fibers can be met by AMSilk’s external production partners.

With Dr. Wagner-Solbach AMSilk GmbH gains an experienced and well-connected expert, who has been working in the chemical and textile industry for 20 years, with a focus on international trade and innovations. Dr. Wagner-Solbach received his chemistry degree at the Ludwig-Maximilians-University in Munich and then wrote his dissertation at the TU Munich. Over the past years Dr. Wagner-Solbach has been able to attract a large number of partners for AVA-CO2 Schweiz AG and its subsidiary AVALON Industries AG and their first large-scale production plant for 5-HMF/FDCA worldwide. He worked as Business Development Manager for companies such as Bayern Innovativ GmbH, the Technology Think Tank of the State of Bavaria, where he contributed to further consolidate the economic strength of Bavaria. Starting 11 years ago he has also been the sole shareholder and managing director of the company Sanomol GmbH, a company offering consultancy and reselling services in the field of bio-based chemistry. Furthermore, he founded and successfully developed the company C-LAB Chemievermittlung GmbH for 10 years before selling it with a profit in 2006.

Regarding his new tasks at AMSilk GmbH, Dr. Wagner-Solbach explained: “I have been in contact with AMSilk since 2011. Silk is a fantastic product and the innovative biotechnological manufacturing process of AMSilk is the best chemistry can do today. The realization of the company aims regarding the production of silk biopolymers on an industrial scale is a very exciting challenge for me.”

Jens Klein, CEO, AMSilk, added: “With Dr. Wagner-Solbach we gained an experienced and competent Business Development expert. With his many years of experience regarding the setting-up and optimization of supply chains, he will further advance the expansion of the production of our premium performance products.”

Posted May 23, 2017

Source: AMSilk

Starlinger: Lowest Production Cost Per Square Meter With New Eight-Shuttle Circular Loom

VIENNA, Austria — May 18, 2017 — Starlinger’s FX 8.0 circular loom for the production of heavy-duty tape fabric ranks among the leading models on the market: with 850 picks per minute it is more than 30-percent faster than comparable circular looms, and it has the lowest production cost per square meter of fabric.

Being the latest development in the FX loom series from Starlinger, the FX 8.0 operates with eight weaving shuttles and features a newly constructed reed.

“Our FX 8.0 and FX 10.0 looms deliver exactly what producers of high-performance tape fabrics are looking for”, says Hermann Adrigan, Sales Director at Starlinger. “Their high working speeds and excellent production efficiency result in the lowest costs per square meter on the market, making fabric production for FIBCs, geo- and agrotextiles and other heavy-duty applications more cost-efficient. In addition, the excellent fabric quality ensures that the high standards for heavy-duty fabrics – especially when used for FIBCs – are met.”

Like all circular looms of the FX series, the FX 8.0 stands for excellent production quality and efficiency, which is shown in the so-called IQ (Indicator of Quality – the amount of fabric meters produced without warp breaks), and significantly reduced energy consumption. In addition, the wear and tear parts have increased lifetime, and the handling of the machine is very user-friendly.

The FX 8.0 is designed for the production of tubular and flat fabrics with up to 260 g/m² and can process polypropylene, HDPE and PET tapes with a working width ranging from 1200 – 1750 mm double flat. Since no sliding parts are used in the loom it does not require a central lubrication system. This allows the production of fabric that can be used for food packaging. The new reed construction minimizes vibrations, reduces the noise level, and protects the moving parts.

Posted May 23, 2017

Source: Starlinger

Instron® Advances Premium Technical Support with RevTwo Remote Voice and Screen Sharing Experience

NORWOOD, Mass./BOSTON — May 17, 2017 — Instron, a worldwide market leader in the materials testing industry and subsidiary of Illinois Tool Works (NYSE: ITW), today announced that it has selected RevTwo to provide remote audio and screen sharing capabilities for its Instron Connect technical support program. RevTwo delivers smart support solutions for mobile applications, intelligent machines, devices, microservices, and consumer products — it was founded by the entrepreneurs who started Axeda, the world’s first Internet of Things (IoT) platform.

Founded in 1946, Instron machines test the mechanical properties and performance of various materials for customers in a wide range of industries, including aerospace, automotive, and energy.

With both operational complexity and a mission-critical need for uptime, industrial machines, like Instron’s materials testing systems, represent some of today’s most support intensive assets. Beyond general break-fix issues, there are also test methods, operating processes, and calibration needs that customers must implement in the laboratory and manufacturing environments. Additionally, ongoing capabilities provided via software updates ensure that customers can properly utilize and maximize the value of the system’s newest features.

“Instron strives to deliver a best-in-class ownership experience for our customers,” said Jim Ritchey, Service Sales & Marketing manager, Instron. “By utilizing the remote voice and screen sharing capabilities provided by RevTwo, we are enabling our support engineers to make a secure, live connection with our customers to see what they are seeing and discuss what is happening, all while working through questions and issues. It is an innovative, next generation style of support experience that is ultimately enhancing how our customers perceive both our products and the company.”

With RevTwo VoIP capabilities, customers can ask for help from the Instron support team directly through the testing systems in the field, eliminating the need to leave the machines to call out for support. The voice technology coupled with real-time screen sharing allows for complete visibility and clarity between support engineers and customers, allowing for faster problem diagnosis and resolution as well as live expert guidance through complex procedures.

“At RevTwo, we are on a mission to deliver technology that will help great product companies like Instron provide the most personal and seamless customer support experience possible,” said Dale Calder, Founder & CEO, RevTwo. “Traditional solutions do not have the advanced, live communications capabilities that keep customers in the loop and at the forefront of the support process. We enable customers to ‘push for help’ directly from their machines, authorize access, and then have a voice dialogue with support engineers while they are viewing screens and troubleshooting the equipment. It’s like an easy button for support that creates an entirely different and more personal interaction with customers.”

Posted May 23, 2017

Source: Instron

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