Gerber Technology – a Tolland, Conn.-based supplier of integrated software and hardware automation
systems for sewn products and flexible materials applications, and a business unit of South
Windsor, Conn.-based Gerber Scientific Inc. – has introduced its Gerberconnect remote service
solution for real-time system diagnostics. When a customer’s Gerber system senses a possible error,
the equipment can “call home,” and Gerber Service Professionals will access the system remotely and
securely to perform fault detection and troubleshooting.
“Gerberconnect will allow us to support our customers with a more proactive and predictive
approach,” said Mark Hessinger, executive director, Gerber Worldwide Customer Service. “Our field
service team supports a very large and globally dispersed customer base. Gerberconnect will allow
us to extend the reach and expertise of our technicians to manufacturing facilities across the
globe, providing faster and more accurate resolution to product issues.”
Gerber will first launch the solution to customers using Gerbercutter XLc7000 and Z7
automated cutting machines, and is planning further rollouts for use with the company’s hardware
and software product line.
August 25, 2009