PA Group USA Acquires Cloud Nine Solutions To Boost CRM Software Services

CHATTANOOGA, Tenn. — January 6, 2016 — PA Group USA, a Gold Certified Partner for Microsoft Dynamics AX ERP, announced that it has acquired Cloud Nine Solutions, a Certified Partner for Microsoft Dynamics CRM. This merger will bolster PA Group’s software consulting business in the Customer Relationship Management software category, which Gartner Inc. projects to grow faster than any other enterprise software category over the next year.

“I’m very excited about the acquisition because it gives us entry into key public sector verticals such as economic development and education that are very strategic to our growth,” said PA Group CEO Jon Buchan. “As we continue to learn what truly amazing customer experiences mean, we realized that systems of record are not getting the job done and systems of engagement are required in order to build customer loyalty and optimize profit margins.  Cloud Nine has exemplified what innovative systems of engagement mean and we look forward to working with them.”

PA Group has also been accepted into the new Microsoft Cloud Solutions Provider (CSP) program, empowering select Microsoft Partners to provide a deeper level of customer service. Microsoft CSP Partners serve as a one-stop shop for subscriptions, value-added services, support, and billing for all Microsoft Cloud products such as Office 365, Azure, and Dynamics CRM Online.

The Cloud Nine Solutions team is globally recognized for their work with economic development organizations in addition to working with the manufacturing industry. “We’ve done some tremendous work with federal, state, regional, and local government agencies including Tennessee Valley Authority and the City of Mesa, Arizona,” said Tom Wengler, Partner with Cloud Nine Solutions and newly appointed Vice President of Sales for PA Group.

“We have some exciting new CRM releases coming for a unique mix of other vertical markets including higher education, small business development centers, membership associations, real estate development, and fashion brands and retailers. The ability to deliver all of our software as part of the Microsoft CSP program provides us with a huge advantage,” said Mr. Wengler.

PA Group USA is best known for its work in manufacturing implementing machine monitoring systems, also known as Manufacturing Execution Systems (MES) software. The PA Group Factory Services division installs terminals on machinery that extracts machine production data which can then be used to increase efficiency in machine operation, production planning, and order fulfillment. PA Group’s systems are currently in use at major manufacturing organizations such as Phifer, Inc., Mohawk, and The Dixie Group.

Posted January 111, 2016

Source: PA Group USA