North America Trade Lane Initiative to expedite cross-border shipments for US, Canadian and Mexican
The program features enhanced DHL facilities, infrastructure and fleets, including new
international gateways and expanded border operating centers (BOCs). The BOCs now include under one
roof everything needed to expedite customers’ cross-border shipments including advanced technology
inspection equipment, fast-track customs clearance systems and specially trained staff.
The first five years of the new initiative will see DHL open several expanded BOCs to enable
customer shipping across the US-Canada and US-Mexico borders. Locations will include Juarez,
Matamoros, Nuevo Laredo, Reynosa and Tijuana, Mexico — with companion US locations just across the
border. The company also will expand its facilities in Canada.
Other features include additional bilingual customer service representatives; additional
representatives to assist customers with cross-border shipping solutions; and efficiently bundled
services such as Break Bulk Express, which enables customers to combine separate packages into a
large shipment to expedite customs clearance. DHL breaks the bundle shipment back into its
individual components and delivers them separately.
In addition, future improvements will include ground network and fleet enhancements,
additional North American flights, specialized call center operations and additional BOCs along
April 10, 2007