England-based Global Inkjet Systems (GIS) has launched a new Customer Hub. Replacing its ticketing system, the hub allows GIS customers to access commercial and technical information on GIS Atlas® software, hardware and ink/fluid delivery systems 24 hours a day, seven days a week. Designed as a comprehensive knowledge-based, the hub offers technical support, software updates, documentation, and order and returns tracking.
“With the introduction of the Customer Hub, GIS continues to offer higher levels of customer support, further minimizing time to market,” said Laura Able, head of customer experience. “The new portal takes our service to the next level, giving businesses complete visibility on their service, commercial, training and ordering needs — their teams can access all the information they need, whenever they need it.”