DODGEVILLE, Wis. — May 31, 2016 — Lands’ End Inc. today announced that StellaService, an independent company that measures the customer service performance of online businesses, recently recognized Lands’ End with the 2016 StellaService Elite Award for exceptional customer service.
StellaService recognized Lands’ End for excelling in phone, chat and email, with a phone response time of less than 45 seconds. In 2015, Lands’ End received an Elite Award for overall excellence in customer service.
StellaService’s Elite Awards recognize retailers on an annual basis for best-in-class customer service across phone, email, chat, shipping and returns. The 2016 Awards were given following analysis of thousands of customer service data points collected by StellaService shopping analysts throughout 2015. To qualify for an Elite Award, retailers’ annual service performance must meet or exceed the performance of the top five retailers in the StellaService Ecommerce Index, which includes 30 companies recognized as service leaders.
“At Lands’ End, demonstrating an outstanding level of customer service has always been a cornerstone of the company,” said Federica Marchionni, CEO, Lands’ End. “Our customer care specialists are renowned for their helpfulness and product knowledge and we are honored to be recognized by StellaService. We can’t thank our customer care team enough for the dedication and attention they provide our customers every day, across all shopping channels.”
“Based on the rigorous qualifications and continuous analysis by StellaService, Lands’ End delivered a continuously outstanding customer service experience throughout 2015, and we are excited to announce them as the recipient of our 2016 Elite Award for phone, email and chat,” said Jordy Leiser, Co-Founder and CEO, StellaService. “We are honored to continue to bring awareness and attention to companies, like Lands’ End, who are setting standards and paving the road for superior quality customer service.”
Posted May 31, 2016
Source: Land’s End