Tajima USA Sales & Support has
decentralized the US technical support field services for its embroidery equipment, transferring
administration from its headquarters in Hauppauge, N.Y., to the regional level.
Working within the company’s sales department, Service Managers Bob Gunn and Dennis Jones
now are responsible for field services. Gunn will work with Regional Sales Managers Jim Wesolowski
and Jay Lee, Southeast and Western regions, respectively. Dennis is responsible for the Northeast
and Midwest regions, working with Regional Sales Managers Art Mattson and Leo Stenger,
The company expects the reorganization to enhance its technical and customer services’
responsiveness and comprehensiveness by creating partnerships between sales representatives and
service technicians within the regions.